Eligibility

Due to the consumable nature of our nicotine pouches, we do not accept returns or offer
refunds once the product has been shipped, unless the product is defective or incorrect.

Damaged or Defective Products

If you receive a defective or damaged product, contact us within 7 days of delivery at
info@pouchbuds.com with a photo and description. We will offer a replacement or a full
refund.

Order Issues

For issues like wrong item received or shipping problems, please contact us with your order
number.

Chargebacks

If a chargeback is initiated fraudulently, we reserve the right to take legal action to recover
the funds and associated fees.